Stranger than fiction: Amazon seller support caught quoting FBA Mastery in emails to Amazon sellers.
When you thought Amazon seller support couldn’t get any worse
When I checked my email this morning, I literally thought this was a hoax.
This was the subject line, from an FBA Mastery reader:
The email read:
Attached was a screenshot of a live chat with Amazon Support. Context: The sender was inquiring with Seller Support about the the recent ASIN-restrictions, and asked a question many of us are asking Amazon right now:
Amazon busted for plagiarism
Then Seller Support responded with something that should look very familiar to readers of this site:
Does this look familiar?
It looks familiar to me – I wrote it.
The entire response from Amazon (save the first two sentences) are lifted directly from yesterday’s FBA Mastery article.
Seller calls out Amazon Support for lying
This astute Amazon seller (and FBA Mastery reader) did the coolest thing possible: Called Amazon out for plagiarism.
What’s an Amazon Support person to do?
Support person admits lying… sort of
Sometimes when you’re caught, you just have to own it. At least a little.
Amazon Support has abused sellers for years
The rage among the Amazon selling world over the utter incompetence and indifference of Amazon support is reaching a boiling point. Otherwise composed people become totally unhinged when recounting their interactions with Amazon. I’m one of them.
It’s hard to overstate how terrible Amazon support is.
So yes, Amazon Seller Support is already famously terrible and inept. But Googling answers?
Dear Amazon: I’m flattered, really. But get your own material.
PS: Here’s the side-by-side comparison.
And the three snippets from the FBA Mastery article they “borrowed” this from:
PPS: Here’s another screenshot worth sharing: