How To Monitor FBA (Fulfillment by Amazon) Returns

One of the cool parts of the Fulfillment By Amazon seller’s interface that most sellers don’t know about is the page you can go to to check your returns.  As you monitor sales, you’ll also be noticing deductions from your upcoming disbursement that are made for returns. There is a way to check the details of these returns.

Go here:

Reports > Fulfillment > Returns

What you’ll find there is a list of everything that was returned within the date parameters you set, up to the last year (default is everything in the last 24 hours), as well as the reason for the return.

What do you do with this information?

Amazon makes mistakes. The way it supposed to work is that anything returned that is still sellable goes right back into your inventory. Anything “defective” is stored as “unfulfillable” and just sites there until you create a removal or disposal order.

If an item is put back in your inventory, you should receive a credit for the return. If it is defective, you just get the item back. If you notice neither of these things have happened, you should ask Amazon to investigate. Open a claim and ask them to tell you either where your item is, or why you haven’t been given credit for the return.

Not long ago I noticed at $100 textbook had been returned, the money deducted from my account, but the book was nowhere to be seen. I caught it 3 months later, and Amazon refunded my the money. Had I not caught it, this would have been a $100 blunder.

Don’t want to monitor returns yourself?

I just found out about a new tool called “Refunds Manager” that will monitor returns and help insure you get the reimbursements you’re owed (no affiliation and I receive no commissions from this referral).

More here: http://blog.refundsmanager.com/inventory-management-for-amazon-fba/